After a wreck
You had a bad day. Call the shop. We will talk you through the next piece in plain words. You choose where the vehicle is fixed.
Demo info, not legal or insurance advice.
1
People first, then the vehicles. If anyone is hurt, or the road is blocked, call 911 or the Kentucky State Police. Get off 90 if you can do it safely.
2
The whole vehicle from a few steps back, then the damage, the other vehicle, and the road. Do it before anything is moved, if you are safe to stand there.
3
Call or text the shop. If it will not drive, we can line up a local wrecker. We do not own the tow truck. Demo copy.
4
Call your insurance company and open the claim. They may name a shop. You can still choose this one. You are the customer.
5
We write what we can see. The adjuster reviews it. When we take a bumper off and find a bent radiator support, we write a supplement so the extra work is on the estimate, not a surprise.
6
We repair it, Cody watches the paint in daylight, we wash it, and you pick it up. We will walk the truck with you before you leave.
Your deductible is the part of a covered repair you pay before the insurance company pays the rest. If the deductible is $500, that $500 is yours. We walk the estimate so you can see it. This is a demo explanation, not advice about your policy.
We can line up a local wrecker, and we can help set up a rental through your claim. We do not own the wrecker or the rental cars. What a policy pays is between you and your company. Demo copy. Call (606) 555-0147.
Dale will look at what you have and tell you the next step. No pressure, and no call center.